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Maintenance & Support

Proactive Maintenance & Local SEO Support

Ongoing speed optimization, secure updates, and local search tracking so you can focus on running your business. Transparent monthly retainer support.

Website Maintenance Illustration
Ongoing Service

What's Included in Maintenance & Support?

Proactive management to keep your storefront fast, secure, and visible to local GTA searchers.

Regular Content & Text Updates

Need to add a new service, change pricing, upload fresh photos, or post holiday hours? Email me your requests, and they will be live on your site within 24 to 48 hours.

Edge Package Updates & Security

Even without a server to maintain, modern web dependencies release safety updates. I manage version updates and library security to keep your site 100% secure and compatible.

SEO Rank Tracking & Reports

I monitor how your website is ranking for critical local keywords in Mississauga and the GTA. Receive a simple, jargon-free monthly summary showing search impressions and visitor metrics.

Continuous Performance Checks

As you add content over time, load speeds can creep up. I audit your site monthly, optimizing images and code to keep load times under 1 second.

Support Retainers

Transparent Retainer Tiers

Choose the tier that fits your content update frequency and search monitoring goals.

Basic Care

Best for Starter tier clients wanting their site online with zero personal maintenance.

$49 CAD / month
  • Premium edge hosting & SSL
  • Automated weekly backups
  • Standard security level
  • Daily uptime checks (no alerts)
  • 30 mins/mo content updates
  • 48h support response SLA
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Pro Maintenance

Best for Growth tier clients running active customer leads and a local blog.

$99 CAD / month
  • Premium edge hosting & SSL
  • Automated daily backups
  • Advanced Firewall protection
  • Continuous uptime email alerts
  • 1 hour/mo content updates
  • 24h priority response SLA

Enterprise Support

Best for Enterprise tier businesses running critical integrations and workflows.

$199 CAD / month
  • Edge CDN & serverless Workers
  • Automated daily backups
  • Custom security & vulnerability scans
  • Instant uptime SMS alerts
  • Weekly e-commerce checkout audits
  • 2 hours/mo content adjustments
  • Same Day response SLA (12h)

Compare Plan Features

Features Basic CarePro MaintenanceEnterprise Support
Hosting & Backups
Global Edge Hosting & SSL Yes (CDN + Workers)
Backup Frequency Weekly Daily Daily
Security & Monitoring
Security Level Standard Advanced Firewall Custom Hardening & Scans
Uptime Monitoring Daily Check (No Alerts) Continuous (Email Alerts) Instant (SMS Alerts)
E-Commerce Auditing Weekly
Support & Updates
Support Channel Email Priority Email Emergency Channel
Response SLA Within 48 Hours Within 24 Hours Same Day (Within 12 Hours)
Included Content Updates 30 Minutes / month 1 Hour / month 2 Hours / month
Additional Update Rate $100 CAD / hour $100 CAD / hour $100 CAD / hour

Flat-Rate Maintenance Add-Ons

Extra Content Hour (+$100/hr)

Billed monthly alongside your standard care retainer tier.

One-Time Speed Boost (+$250)

Full code audit and image optimization to force loading times under 1 second.

One-Time SEO Audit (+$300)

GTA local keyword mapping, competitor analysis, and Google Profile review.

*Note: Major custom feature additions, template builds, or API integrations outside the retainer scope are billed at a standard rate of $100 CAD / hour (minimum 30 minutes per request).

FAQ

Frequently Asked Questions

Yes. Retainers run on a month-to-month basis with no lock-in contracts. You can cancel or change tiers at any time with 30 days' notice.
No. Your site is deployed to edge servers and will remain online for free under Cloudflare. A maintenance plan is strictly for business owners who want ongoing help with updates, security patches, and SEO ranking reports.
Unused monthly update minutes do not roll over to the next month. This is standard retainer policy as it reserves my developer capacity for you each month.
Content updates include text changes, image swaps, posting holiday hours, adding a new blog post you supply, updating service prices, or adding testimonials. Major structural redesigns, custom database scripts, or new integrations are billed separately at the standard ad-hoc rate.
If you exceed your included minutes, additional updates are billed at a flat rate of $100 CAD / hour (minimum 30 minutes per request).
Backups are automatically pushed to an off-site, secure cloud repository. Depending on your plan, weekly or daily snapshots of your complete website code and static database assets are stored, allowing us to restore your site instantly in a single click if needed.
Enterprise clients receive a priority mobile contact number for SMS and phone calls. If an emergency occurs (like checkout failing), requests sent via this channel are guaranteed same-day troubleshooting, with an initial response and diagnostic start within 12 hours (often much sooner).
No. To guarantee the high speeds, security standards, and clean code quality of my maintenance packages, I only support and maintain websites that I have personally designed and built from scratch. If you have an existing site, I can provide a quote to migrate and rebuild it on my high-performance stack first.

Want professional support without the agency price tag?

Contact me to secure your retainer slot. Keep your local search traffic growing and your site running sub-second.

Inquire About Support Retainers